Bjili Privacy Policy — Your Data, Our Responsibility

Bjili (https://bjili.app) is an international online gaming and Sports Betting platform. We provide a safe and entertaining gaming experience for users in Bangladesh and beyond. This Privacy Policy ("Policy") applies to the bjili website, mobile app, and all related digital services.

By using our platform, you agree to this Privacy Policy. This policy explains what data bjili collects, why we collect it, how it is stored, and what rights you have over your information. bjili operates with full transparency, and earning and maintaining your trust is our top priority.

This Privacy Policy applies when you visit the bjili website, create an account, play games, place bets, or contact our customer support.

Bjili only collects information that is strictly necessary. Gathering unnecessary or excessive data goes against our policy. The types of information we collect are outlined in detail below:

Data is collected from three sources: directly from you (registration forms, KYC), automatically (cookies, log files), and from third parties (payment gateways, identity verification services).

Bjili uses collected data exclusively for lawful, specified purposes. Your data is never sold and will never be used for unauthorized or unrelated activities. A full list of how we use your data is provided below:

• Account Management: For registration, login, password recovery, and account security.
• Service Delivery: For gaming, betting, payment processing, and bonus distribution.
• KYC & Regulatory Compliance: For age verification, identity confirmation, and compliance with financial regulatory requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To handle your complaints and queries.
• Service Improvement: To improve platform experience and performance.
• Marketing (with consent): To send you promotional emails or SMS messages, with your consent.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

Bjili never uses your data to make automated decisions that directly affect your account — any such action always involves human review.

Bjili does not sell your personal data to third parties. However, limited information may be shared with the following parties in certain legitimate circumstances:

• Payment Providers: bKash, Nagad, Rocket, and bank — to process transactions.
• Identity Verification Services: Licensed providers for completing the KYC process.
• Technology Partners: Cloud server, cybersecurity, and analytics service providers.
• Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• Financial Investigation: When required for money laundering or fraud investigations.

We have data processing agreements in place with all third parties, ensuring they uphold the same privacy standards we do. Data is only permitted to be used for specific, defined purposes.

Bjili uses industry-leading technology to protect your data. Our security measures operate on multiple layers — covering technical, administrative, and physical safeguards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• AES-256 Encryption: Stored data is protected with advanced encryption.
• Two-Factor Authentication (2FA): An extra layer of protection for your account login.
• Regular Security Audits: Regularly audited by independent experts.
• Restricted Access: Only authorised personnel have access to your data.
• Data Backup: Regular backups are maintained on secure cloud servers.

Please note — no platform can guarantee 100% security on the internet. bjili takes every precaution possible, but absolute protection against cyberattacks cannot be promised. In the event of a security incident, we will notify you within 72 hours.

Bjili uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience. bjili uses three types of cookies:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: Used to analyze user behavior and improve our services — fully anonymized.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working properly. bjili does not use any third-party advertising cookies.

As a bjili user, you have full control over your personal data. We make sure you can easily exercise the following rights:

To exercise these rights, Help Center Contact us. We aim to respond within 30 days.

Bjili retains your data only for as long as necessary — never longer than needed. Retention periods depend on the type and purpose of the data:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: A minimum of 5 years' retention is required by law.
• KYC Documents: Up to 7 years, as required by regulatory guidelines.
• Customer Support Records: Up to 2 years after the issue is resolved.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Cookie & Analytics Data: Deleted at the end of a session or after a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

Bjili strictly does not serve anyone under the age of 18. Our platform is intended exclusively for adults. Age is verified at registration and confirmed again during the KYC process.

If an account is found to have been created by someone under the age of 18, it will be closed immediately upon notification and all collected data will be securely deleted. If a parent or guardian suspects their child is using bjili, please Help Center Contact us.

Bjili may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and display a clear notice on the platform. Continued use of our services after changes have been made constitutes acceptance of the updated policy.

The date of the latest update will always appear at the top of this page. We recommend checking back regularly to stay informed of any changes. Previous versions are archived and available upon request.

For any questions or concerns about this Privacy Policy, email our dedicated privacy team at: support@bjili.app